♪ a crowded scottish pub turns to chaos when a police helicopter crashes through the roof. at least one dead. dozens of people injured. and still many trapped inside. we're following the story. fire and tempers flare as black friday shoppers go berserk. the. the obama has hours to go before a self-imposed deadline,

will healthcare.gov be ready for prime time this time? good morning. i'm alison kosik. >> and i'm george howell. thanks for waking up with us this morning. 6:00 on the east. we have a lot to cover this morning. >> there is a lot going on. >> let's start with the developing story, a helicopter that crashed through the roof of a backed bar. people are trapped inside. search and rescue teams are desperately working to pull them out. the chopper crashed into a building just as people were inside watching a band perform. cnn's rich art quest joins us by phone from glass cow, scotland. richard, we heard several unconfirmed reports of the fa fatalities. >> reporter: good morning. it's been the police commander says he's concerned that at least one fatality, but he has

also warned that that number is likely to get higher. we know that more than 30 people have been taken to hospital. and although they're still saying it is a rescue operation, it's believed there are also other bodies still inside the pub. many were regulars from last night. -- into the morning, search and rescue efforts continued after a police helicopter crashed into the roof of the pub, filled by friday night revelers in glasgow in scotland. jim murphy said he arrived moments after the crash. >> most of the helicopter was in the pub. only part came out of the top. >> reporter: murphy said he saw at least ten people who were injured. including people struggling with consciousness and others with bleeding wounds to the head.

cristina o'neal who saw the crash from her apartment across the street said she heard what sounded like a low-flying apartment. >> i heard a couple and then a massive crash. >> reporter: after the sound of the impact, she saw smoke and people running from the pub. one witness who was inside reported not hearing the crash because there was a band playing. and all of a sudden, there was a whooshing sound. and a lot of dust that came down from the ceiling. and then more of the ceiling fell. and people started running out. hours after the crash and the helicopter bearing the word "police" on its damaged tail was still smolder. there were four people on board. two police officers and a pilot. they're making it safe 0 so firefighters can get to the victims still trapped says the scottish fire and rescue

service. the british prime minister tweeted about the situation my thoughts are with everybody affected in glasgow and the emergency services working tonight. >> richard quest joining us again live by phone. richard, a terrible situation. it's still very early in this case. but is there any idea of what caused this crash? >> reporter: no, absolutely not. all we know from eyewitnesses is that a helicopter from the port, a police helicopter, was over the area at the time. and then according to eyewitnesses appeared to lose power. some say they heard it turning. and others say she heard the sound of an engine sputtering. one eyewitness said she saw it on the roof and then fall through the roof. why the helicopter suddenly lost height, what happened with the engine, fuel, we just don't know. and we also don't know, george,

whether the pilot was attempting to do an alternate landing. an emergency landing on the roof. and it was the weight of the helicopter that came through. we just don't know those facts. at the moment, we know there's one confirmed dead. we know there are fatalities are likely to rise. and we know there are still bodies inside the building which is just here. >> cnn's richard quest joining a terrible situation. >> all of those people were enjoying a weekend day night out. and listening to a band. there were a lot of people in there. >> terrible, terrible. >> well, here at home, all eyes are on the website that still has improving to do. healthcare.gov. by the end of the day, president obama says the website should work for most people that are trying sign up for health insurance. >> that's not to say that problem, aren't going to pop up again. just weeks of frenetic work, fixing the site.

overnight, tech experts took parts of healthcare.gov down for maintenance. it is back up now. let's go to cnn's jill dougherty at the white house. good morning, jill. >> allison, george, the administration is confident that the website can handle a steady stream of roughly 50,000 customers at a time. but hhs secretary kathleen sebelius is urging people to shop healthcare.gov during off-peak hours. mornings, nights, weekends, the concern, not overwhelming the site. >> reporter: withering criticism of the rollout of healthcare.gov is intensifying the administration to get this fix right for saturday. the white house hopes it can do that, at least for the vast majority of users. >> and this website is going to get fixeded. >> reporter: healthcare.gov open for business october 1st and it's been a disastrous two months. the site crashed unable to cope

with people frying to sign up. small businesses still won't be able to use the site for another year. insurance industry insiders tell cnn some customers' personal data is getting mangled or even lost. the white house says the site will be able to handle 50,000 users at one time. but they admit, there will be times after saturday, when healthcare.gov does not function properly. and they're bracing for another possible huge surge in volume that could force some people into virtual waiting lines for callbacks. officials say consumers who pick a plan by december 23rd and pay their premiums by december 31st will have coverage effective the 1st of january. this may be a holiday weekend, but you can bet republicans and others will have their eye on the site to see whether the white house will keep its promise. >> cnn's jill dougherty at the

white house. president obama said when all is said and done, the affordable care act will be an extraordinarily important part of his legacy. he talked with barbara walters on last night's "20/20." >> it's hard to sit up here, mr. president and say this, a lat of the criticism, it's personal. >> yeah. >> people just don't think you're trustworthy. >> well, i don't think that's true, barbara. the truth of the matter is i got reelected in part because people thought i was trustworthy. >> i know by now, you both have fairly thick skins. but when you hear your husband piece booed, the president at a recent basketball game, how do you feel? >> it's part of being president of the united states. >> so it doesn't get to you? >> it's part of the job. >> you had said you would rather be a good one-term president than a mediocre two-term

president. which are are you? >> well, the best would be a good two-term president so that's what i'm shooting for. >> in part from that website, polls have shown that the president's approval rating has dropped. >> there's a new rnc pole showing republicans are starting to choose a front-runner for their party. paul steinhauser has more. paul, good morning. >> good morning, allison, george, so far this month, chris christie is right, it is. the let's be honest the early moves in the next race for the white house are already under way. and for the first time, a front-runner appears among the possible gop presidential contenders in our new cnn orc poll. 24% of republicans we questioned

said we'd lily trust christie as their party's nominee. he's 11 points ahead of paul at 13%. last year's running mate and freshman ted cruz of texas are the only others in double digits. christie says first things first, he's got his eyes on next year's midterm elections. >> we've got 2014 to deal with. that's what we're going to deal with. >> our poll like all the rests indicates that hillary clinton would be the overall front-runner for the nomination if he runs. >> when women participate in the politics of their nations, they can make a difference. >> but what if she doesn't make a second run for the white house? our survey suggests vice president joe biden would be the front-runner right now with 43% of democrats sayi ing they'd be likely to support him.

with elizabeth warren a distant second. one thing, the white house race doesn't kick into gear another year, so at this really early date, these polls are partially a reflection of name recognition. >> thank you so much for that report. interesting poll numbers. >> they're fun to watch and all that stuff heats up now. did you go shopping yesterday, black friday? >> i avoided it. i stayed away. >> i heard it got downright dangerous for the black friday shoppers. >> in a word, chaos. >> no pushing. no pushing. >> whoa, that's just one of the many chaotic scenes for shopper. believe me when i tell you you haven't seen the half of it. >> is keep it here for "new day saturday." ♪ aritable giving. really. i get bonuses even working part-time.

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to move that old 401(k) to a fidelity i.r.a. oh, my gosh. look at that. i can't believe what i'm seeing here. >> that's crazy. >> that's the holiday spirit? you know, walmart is saying that those black friday sales were bigger and faster. and they say that they were safer than ever.

but it probably didn't feel that way at this walmart. you see bargain shoppers literally pushing and shoving and elbowing their ways to get at those flat screen tvs. security officers are wresting with customers to get things under control. here's a story, people were not stunned by the low prices at a philadelphia mall on black friday. they were stunned by something else. >> whoa! >> that buzzing, well, that's a stun gun. yes, despite, it happened right next to a stroller. >> and the man who shot video told affiliate wpbi. the two men they started yelling at each other. and then the ladies got involved. >> she pulled out a stun gun. despite the mess right there, there were no arrests. >> i'm embarrassed for them.

>> stun gun, what's up with that? >> i don't know. usually, you see shoppers running for the deal, but this time, they're running away. and more the same. those shoppers getting pushed away by pepper spray. cnn affiliate kwes report this is a young boy was knocked down when shoppers rushed to displays filled with tablets and headphones. police tried to control the rowdy crowd. in the end out came the pepper spray. no one was injured. people get killed. that little boy getting involved in that. that's really sad. >> people could definitely use better judgment in situations like this. well, you see all these fights, you're surprised that anyone made it to the cash register. one retail group estimates that shoppers will spend more than $600 billion with a "b" on holiday shopping. cnn's margaret conley looks at the bargains and the brawls. >> there were massive crowds of

shoppers across the country, including here in new york city. but with those crowds there were also sporadic outbursts of violence. >> reporter: chaos as stores opened earlier than ever. there were swarms of shoppers from puerto rico to nashville to here in new york city. and some places, it got ugly. there were fist fights in north carolina. a stabbing in virginia. and brawls in texas. there was even a shooting outside of a store in los angeles after a man tried to steal one successful shopper's deal. walmart welcomed shoppers as early as 6:00 p.m. and attracted 22 million people. but there were also those who refuseded to set foot inside the nation's largest retailer. instead, protesting worker wages in what they say are illegal fires. macy's, toys "r" us also opened

early. >> a hot guy walked by and said that's pathetic. i think said you don't know what we're doing it for. it's fun. >> i would never shop on thanksgiving. no, you're with family and you eat on thanksgiving. and then you shop the day after. >> the earlier paid off for many companies. >> i think the fact 15,000 people versus 11,000 who were here last year at midnight is an indication that people want to be here when we opened our doors. >> reporter: as for next year, these new hours seemed to have paved the way for the new black friday normal. sales numbers do seem to be up for the retailers. we're not going to see any records broken. but the ceos of these companies say that their decision to start earlier was very, very popular. margaret conley, cnn, new york. >> that's why avoid it. you go to a basketball game, you go get a soda, and you come back and bam! >> you get a surprise. more like a headache, actually. one woman didn't even see this

coming. and she went down. "bleacher report" is next. hey kevin...still eating chalk for heartburn? yeah... try new alka seltzer fruit chews. they work fast on heartburn and taste awesome. these are good. told ya! i'm feeling better already. [ male announcer ] new alka seltzer fruits chews. enjoy the relief!

♪ the nfl is reviewing an incident involving steelers head coach mike tomlin on thanksgiving day. >> bottom line, they want to know if he crossed the line by crossing the line. jarod greenberg is here with this morning's "bleacher report." >> steelers coach mike tomlin might be donating a whole lot to charity, but not by choice. the nfl reportedly looking into tomlin coming over so close to interfering with ravens return man jacoby jones during thursday night's game.

in his seventh year as pittsburgh's head coach, tomlin said he got caught up watching the jumle bow tron, oh, the shiny lights. he wasn't flagged for a penalty on the field but a hit to tomlin's wallet could be in the near future. heated rivalry with a dramatic finish. 12th ranked oregon. marcus mariota, 29 seconds remaining. the ducks come from behind to win the 117th edition of the silver war, and heads-up, it's trending right now on bleacherreport.com. a pass gone by. fan down. gerald henderson of the charlotte bobcats fires a pass intended for absolute no one. except for the woman walking to her seat. media reports indicate that the woman was taken to the hospital but she's doing okay. the man responsible for all of this, henderson, he feels

terrible. right after the game, he took to twitter he said, quote, nail add lady with a pass. you follow me on twitter, please tweet me. i know that hurt. i'm not that good of a passer. i'm so sorry. the same media report also said that the woman got a pair of shoes from henderson. i guess that makes up for it ooh, that's not the way you want to have interactive basketball. >> i would be that person that gets hit on the head. terrible catching. >> you got to keep your eyes on the court at all times and your hands ready. >> thank you. we continue to follow a developing story from overnight. a police helicopter plunges from the roof of a packed pub in glasgow, scotland. with people trapped inside. >> and home for thanksgiving, a florida woman who allegedly standing her ground against her abusive husband has a new fight ahead of her. we're tracking the story next.

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or go to cvs.com/compare to get your free, personalized plan comparison today. call, go online, or visit your local store today. i started part-time, now i'm a manager.n. my employer matches my charitable giving. really. i get bonuses even working part-time. where i work, over 400 people are promoted every day. healthcare starting under $40 a month. i got education benefits. i work at walmart. i'm a pharmacist. sales associate. i manage produce. i work in logistics. there's more to walmart than you think. vo: opportunity. that's the real walmart.

bottom of the hour now. welcome back, i'm alison kosik. and i'm george howell. the five things you need to know to start your "new day." number one, authorities in scotland confirm at least one person is dead after a police helicopter smashed through a roof in a packed pub in glasgow overnight. search and rescue teams are

trying to get people out trapped in the building. at least 32 taken to local hospitals. number two, at the end of the day, healthcare.gov is supposed to work smoothly for those trying to sign up. the obama care website was down for maintenance. they say it should be able to handle 50,000 users at the same time. and 800,000 per day. at number 3, the u.s. is offering to destroy the chemicals that make up syria's chemical weapons stockpile. officials say a u.s. vessel at sea can commutele tralize the chemicals using hydrolysis. >> number four, a water main break may have caused a sinkhole that swallowed a pickup truck. it opened up along a road in chicago's south side. one person inside the car managed to scramble out. firefighters helped to free another person. neither was hurt. number five, for your new

day, the pacific northwest bracing for nasty weather that could cause headaches around the region. all of this playing out on one of the busiest travel days of the year. pedro is in the severe weather center. pedram and i used to work together in seattle. i know they're not happy about this. >> they can be unhappy about this, george. the last weeks in the pacific northwest, rather dry. in fact, driest november around seattle, november the wettest month of the year. big changes with warm air in much of the western half of the country. of course, all of the cold air has been locked in the east, 308 cancellations in the west. 10 to 20 since. i think more will be headed across in the next coming day. pushing with it, snow showers are prevalent. initially that starts off with rain. four to six inches across the cascades.

i want to take you out towards the western coast of alaska. a massive storm system parked in place eventually rolling down the gulf. brings 4 to 6 inches across the plains and central cascades. up towards a foot in the bitter roots range and north rockies. a lot of people trying to squeeze automatic a little extra time for the holiday, george and alison. >> getting so far snoqualmie pass. pedram, thanks so much. the william convicted of firing a warning shot at her allegedly abusive husband is free and awaiting trial. >> we're talking about marissa alexander. alexander argued your stand your ground defense. was sentenced to 20 years in prison nap was recently overturned on a legal technicality. now, all eyes are back on this

case, set for retrial in march. >> we strongly feel that the charges against her should be dropped. >> look, angela corey has an amazing team of attorneys. this is now the second most high-profile case they'll try. she's going to have the heavy hitters in there and they are good attorneys. yeah, i think it's likely that she gets convicted again because the arrows point that direction. >> cnn's nick valencia has been looking into the case. what do know about her time over thanksgiving with her family? >> it's been a long time since he's been home. about a thousand days in jail. she was able to spend thanksgiving, her family says hopefully christmas with them. she has three kids so she was able to spend some time with them. very big victory for supporters at this time. they're thinking this is good news for alexander's supporters. >> speaking of supporters, they're comparing her case who was found not guilty of killing trayvon martin. but did they use the same

defense in this? >> no, they didn't. we should be very clear about this. george zimmerman never used the stand your ground defense. and marissa alexander tried to use stand your ground but the court denied. she left her house, she went to her car, she got her gun and she came back and fired that, what her supporters say was a warning shot into the wall. from day one, prosecutors have maintained that that shot came very close to the head of her husband rico gray. they believe it was a threat to rico gray. that's why she wasn't allowed to use that stand your ground defense. the burden of defense was put on marissa alexander -- the burden of proof was put on the defense, not on the prosecution. so they received poor instructions and now the retrial, as george mentioned march 31st, 2014. bombshell drug allegations in a court case gripping england. >> after the break, the latest

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♪ what a beautiful, beautiful morning. >> nice. >> you're looking at a live look at miami's bay, my hometown. it's going to be warm there if you consider it. >> when you look at the rest of the country, 78 is great. >> i know. a few showers today. still a good day. you remember reading in high school about holden caufield, the red hat and the phonies.

>> oh, yeah, tortured souls. this week, three unpublished works by j.d. salinger, the same author who yot "catcher in the rye" were leaked online. >> he would be outraged. he did not want this book published until 2060. the words came in a mysterious ebay auction. >> salinger was known as a hermit from his death in 2010. the actress best known as trixie on the eviefl of the "the honeymooners" has died. jane kean was 90 years old. kean played long suffering wife of art carney character ed norton. she later appeared on sitcoms including "growing pains" and "facts of life." alec baldwin is blasting

them for keeping martin bashir on the air. in a new interview baldwin denied using that gay slur and he went on the air and described the punishment he wanted sarah palin to receive until she apologized. msnbc has not commented on his status of that network. we're hearing new bombshell allegations involving celebrity chef knew jell thnigella lawson. >> it's a case that came out with her ex-husband charles cat sachi. and then e-mails were read in court. just outside of london. >> reporter: out of the frying pan and into the fire, celebrity chef nigella lawson's private

life splashed across the front pages with allegations of long-term drug abuse and lies. allegations coming via this man, charles saatchi. the couple split in the summer after photographs emerged of sachi's hands around his wife's husband. he said it was around this time that he first heard about the alleged drug use. asked about this incident in court, sachi said i wasn't grippaling strangling or throttling her. i was holding her around the nok make her focused. when it had anything to do with the alleged drug abuse, he said no. >> give them room, please. >> reporter: firmly in the spotlight, sachi entered the courthouse on friday morning, greeted by flash of light bulbs

and camera crews. as he testified against two italian sisters that used to work for his wife francesca and elizabeth grillo. they allegedly used the money to fund a lavish lifestyle of five-star travel and shopping. the sisters denied these charges and responded of lawson of hiding a long-term drug habit from her husband. an e-mail he wrote to lawson on october 10th was read out. of course now the grillos will get off on the basis that you were so off their head on drugs that you allowed the sisters to spend whatever they liked. yes, i believe every word of what the grillos have said, who after all only stole money. he never had seen evidence of nigella lawson taking drugs. due to return as a judge in the new year on the second series of abc's series "the taste" nigella

lawson herself has made no comment about the ongoing legal proceedings. she's likely to be called as a witness in the fraud case against the grillo sisters. sachi told the court he's been heartbroken since the marriage broke down. max foster, cnn, near london. >> and let's do a hard turn and switch gears. let's talk about that thanksgiving meal, now i know why when i pushed away from the table, i kind of rolled away. did you know that the average meal contain cans 4500 calories? >> i don't think i want to know. we've got gadgets. we'll show you gadgets to help you burn it off. a live demonstration. not on me, a live demonstration is next. play set begins with a surprise twinge of back pain... and a choice. take up to 4 advil in a day or 2 aleve for all day relief. [ male announcer ] that's handy. ♪

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test. good morning, atlanta, gg. a live look outside the cnn world headquarters here across the street from centennial olympic park. it's downright cold. it has been the past few days. some americans may be feeling a little guilty for overeating. >> i'm feeling guilty. >> i have a confession, i have like three thanksgiving portions. the average thanksgiving meal is 4,500 calories. >> ahh, but don't worry about it, because health and fitness expert mark mcdonald is here with technology -- i'm sorry? >> don't worry. >> you got technology that helps

motivate people to work out. >> the whole thing is be more aware. we eat 4500 calories on thanksgiving. now with black friday is coming, how do we burn those extra calories, we think if we walk we do, but now we have cool gadgets simply by wearing this you can see how many calories you're burning. how many steps you're taking. i have this bowflex on, bowflex boost. simply this morning alone i've already taken 3,069 step. >> what did you do, run up and down your steps? >> no i showered. i walked a little extra. simply by seeing this i can sync with my app, i can see how many calories i burned. >> but, is that really workout activity, taking a shower? >> it's regular. simple stuff like this on black friday yesterday, instead of taking the escalator, you can take the stairs. >> do you record who elbows -- >> it does. the fit right here has a social

network, too. >> do we want people to know that stuff? >> this is the cool thing. you two can become friends. let's see you see alison as your friend walking 10,000 steps. you might say hey, i want to beat that, and i want to walk an additional 500. you make it interactive. so we make exercise fun and it's exciting. my 73-year-old mom wears one of these things. let's say she's at 9,000 steps by her seeing that data it makes her want to walk that additional 1,000 steps to make her seem like she achieved something. >> it's the competitive spirit, isn't it? >> competitive spirit and just competitive with other people and yourself. that's what i love. i love seeing -- i went for thanksgiving, too. i ate a lot of calories. what did i do yesterday, i went to sky zone. i jumped with my 8-year-old son.

i did 20,000 extra steps burning calories. that's what's fun about technology. not to feel like we have to do a ton of stuff. but simple apps that allow you to track your meals. that allow you to look at your calories burned. your steps. and just wearing this throughout the day and syncs wirelessly. >> does that alert you throughout the day? >> you can, you can set alarms, meals, everything. >> so what else do you got? >> the boost is $49. that's something that someone wants. the f.i.t. bit force is about $129. it's a little more robust. meal plans. social network. jawbone similar to the fitbit, and then nike. there's female colors, male colors. >> with so many to choose from, how do you know which ones? if you're starting out, cold turkey, never had one of these, how do you choose because there's so many? >> great question. the boost for me.

i don't really need the meal plans as much. this is simple for me. it shows me the steps, the calories, the activity level. i've already done 1.4 miles today. that's cool for me. >> i don't think i've done that many today. i don't think i've come close. alison, you might want to look more with your five meals. you may want to partner with george and some of your friends, that's where the fitbit would work or jawbone. those are more competitive. you can get these online at local stores. the nike one, there's goals with running. you're a runner you might want to get the nike fuel. >> thank you so much. he's the author of the book "body confidence" which actually is sit on my night stan d at home. >> sometimes, random acts of kindness, they back fire. >> look at what one man did at a mall on black friday. those that you see there, those

are showers of cash. >> unfortunately, the cops didn't think his idea was so great. we're going to tell you what happened after the break. first, after he enter the season of giving we here at cnn are preparing for a special holiday tradition, "cnn heroes." >> it's the celebration of the top ten here rose of the year, voted on by you and their extraordinary work helping others. the star-studded event airs tomorrow night at 8:00 eastern. but first, here's cnn's nischelle turner with a behind the scenes peek at preparations for that big event. >> hey there, everybody, i'm nischelle turner, and i'm going to be give you a backstage look at what it takes to put the whole cnn awards show together. are you ready for this? this is going to be cool. all right. come with me. this year, we're back at new york, baby, at the american museum of natural history where the very first cnn heroes took place seven years ago. >> i can't believe it's been

that long. we're thrilled to be back here. it's iconic and it's beautiful. >> reporter: and the first stop of the night for the everyday heroes and celebrities, the red carpet. wow, look at it in here. look at all these lights. you know, work like this takes hundreds of people to set up working around the clock. and then the centerpiece of the evening. this year's "cnn heroes" will be honored right here in the whale room where one of the museum's biggest treasures will be watching over us all night. uh-huh, this lady right here. but that's not all that has to be done to get ready for this special event, 51 tables to set up, 9 cameras to put in place and 1 giant video monitor. >> you wouldn't believe really what it takes to put something like this on. you know, we had two days to bring it in and set it all up. >> transforming this beautiful room from this to this, all to honor ten everyday people who are changing the world. >> it's just a nice thing to

honor these people. these people, they don't get the lime light. they don't get honored. they don't have celebrities saying their names and praising their work. it's a nice thing for them. a nice pat on the back. >> reporter: a pat on the back for cnn that becomes a very special night of inspiration. once again, cnn heroes an all-star tribute hosted by anderson cooper airs right here on cnn at 8:00 p.m. eastern. you don't want to miss it. it's a great show.

♪

thanksgiving is a powerful reminder of why families only get together once or twice a year. according to a new report that just came out, tulsa, oklahoma, has the lowest rent in the country. yeah, yeah. [ applause ] nice try, tulsa, but we're still not moving there. [ laughter ] >> a new memoir written by willie nelson will be released in 2015. publisher said the book will be how marijuana affected willie's life. for example, willie started writing the book in 1956. >> those are good. if you're like me and you've got a sweet tooth, this story is for you. >> feast your eyes on this. the world's largest gingerbread village. the 1.3 tons of creation 400 pounds of dough, 24 pounds icing. >> it took ten months to create this and it's now on display at the new york hall of science.

>> it's beautiful. quite a sight on the sheyenne river in north dakota. look at this, a large ice floating 15 feet across. it's spinning. it was first spotted by a retired engineer who captured it on camera. very rare phenomenon. forecasters say similar disks have been seen in canada, and sweden. i wouldn't attempt to take it for a spin. this is today's must-see moment. a man in minnesota wanted to spread a little love on black friday but apparently he found the wrong way to do it. >> sergei -- he threw 1,000 one-dollar bills off the balcony of one of the nation's largest malls. he got the attention of a lot of people because what happened next was kind of predictable, a free for all, with people acting

like they tend to act on black friday. desperately grabbing for cash. >> but it turns out the man who made money rain here might need his money back for disorderly conduct. >> why would he do that? >> beats the heck out of me. >> and why wasn't i there? >> yeah. >> thanks for starting your morning with us. >> the next hour of "new day saturday" starts right now. a crowded pub turns into chaos. >> nightmare before christmas. stores fill up and tempers flare. shoppers go wild. and the deadline is almost here. will the obama care website be

ready. rollout number two is just hours away. good morning, i'm alison kosik. >> and i'm george howell. it's 7:00 on the east. this is "new day saturday." first, the frantic search and rescue effort that's happening right now in glasgow, scotland. rescuers are trying to pull any survivors out that they can. people were trapped in a busy pub after a police helicopter smashed overnight. police say at least one person is confirmed dead but they expect that number to rise. cnn's richard quest has the story. >> reporter: all night and into the morning search and rescue efforts continued after a police helicopter crashed into the roof the pub, filled with friday night revelers in glasgow in scotland. a local member of parliament jim murphy said he arrived moments after the crash. >> most of the helicopter appeared to be inside the pub. on part of it and sticking into

the top. >> reporter: murphy said he saw at least ten people who were injured. including people who were struggling with consciousness and others with bleeding wounds to the head. cristina o'neal who saw the crash from her apartment across the street said she heard what sounded like a low-flying airplane. >> i could hear a couple and then a massive crash. >> reporter: after the sound of the impact she saw smoke and people running from the pub. one witness who was inside reported not hearing the crash because there was a band playing. and all of a sudden, there was a whooshing sound. and a lot of dust that came down from the ceiling. then more of the ceiling fell. and people started running out. hours after the crash and the helicopter bearing the word "police" on its damaged tail was still smoldering. there were three people on board. two police officers and a civilian pilot. people remained trapped inside the one-story pub.

urban search and rescue specialists are working to make the clutha bar safe so people can get to those trapped. the british prime minister david cameron tweeted about the situation saying my thoughts are with everyone affected by the helicopter crash in glasgow and the emergency services working tonight. >> all right. right now, joining us by phone, cnn's richard quest from glasgow, scotland. richard, i understand your signal may be weak. we could lose you here. a couple of questions, what do you know as far as the latest on the death toll and people they're trying to search and rescue? >> reporter: well, the official number is still one. but everybody is expecting that number to rise higher. because we know that there are bodies still inside the clutha vaults pub. and what was a rescue has now become pretty much a recovery

separation. also, let me just paint you the scene as i'm walking around here at the moment, because what we have are various people coming up to the police barrier, looking at this one-story building a couple of hundred of feet away. they are relatives and friends searching for people that they know was in the pub last night. i saw one man calm here and fall to his knees in tears. there's another couple walking around with a piece of paper, which they've got details where they can find a number, anybody, for the help line. there's one gentleman to my right who is holding almost an impromptu press conference, describing what it was like when the helicopter crashed. one thing is clear, the dust, the noise and then ultimately the collapse of the ceiling as they all felt thes for. >> richard, you say there wasn't a panic. as i look at these images, it's hard to imagine what it must

have been like at the moment when the helicopter crashed. what are you hearing about how this happened? any idea about what caused the crash? >> reporter: no, none whatsoever the british equivalent which is the ntsb which is the air investigation board, they are already working on this. they have world class experience. and will be leading the investigation. into this twin-engine helicopter. we know that from eyewitnesses that it sounded like the engine was sputtering. the waiters were not going around and then the helicopter fell out of the sky. that's what eyewitnesses have said. looking at the building, i can tell you the rotors are now covered by a tarpaulin on the roof. and one of the core difficulties now in the recovery of those who may be in inside is the

instability of the building. the rescue workers have to be so very careful, because the slightly little move could bring a building which is already very badly damaged completely down. >> a developing story. cnn's richard quest joining us live in glasgow, scotland. an american is supposedly confessing his crimes against north korea. in a new video released in pyongyang, a man is seen apologizing. he's apparently accused of killing civilians and troops in the korean war. in his apology, he said western governments aren't telling the truth about north korea. >> -- document with their addresses and e-mail addresses to the guide in the hotel, the dpe government and the korean people. again, in this trip i can understand in u.s. and western countries there are misleading

information and propaganda about pprk. >> pyongyang has not explained why they're holding newman. he's one of two americans apparently trapped in north korea. back here in the united states, today is the big day for healthcare.gov. november 30th, the day that president obama promised that the website would work despite his eroding poll numbers. he told abc's barbara walters last night he doesn't feel it's hurt his credibility. >> a lot of the criticism, it's personal, people just don't think you're trustworthy. >> well, i don't think that's true, barbara. the truth of the matter is i got reelected in part because people thought i was trustworthy and knew i was working on their behalf. >> it will be interesting to see how it plays out. >> the obama administration says healthcare.gov is and will be a work in progress. tech experts took parts of the site overnight for maintenance,

but it's back up now. cnn's tory dunnan tells us programmers worked right through thanksgiving, right through the holiday, to make today, they hope, a success. >> reporter: it's been a frenzied race to fix healthcare.gov. and today, november 30th is day that president obama promised it will be running smoothly. >> bit end of this month, we anticipate it is going to be working wait it is supposed, to all right. >> reporter: it's been two months since the botched roll out on october 1st. >> the assessment that we have made is that it will take until the end of november for an optimally functioning website. >> reporter: the latest from jeffrey zients, the man the president brought in to turn things around, is that the fix is on track. that the website should be able to handle 50,000 universe at the same time. double what it once could.

and overall, more than 800,000 users per day. but there's a caveat. >> to be clear, november 30th does not represent a relaunch of healthcare.gov. it is not a magical date. there will be times after november 30th like any website does not perform optimally. >> reporter: the administration says people will be put in a virtual queue. troubleshooters have been working around the claushock, including at this commander center in maryland. one that we talked to even if 50,000 goal users can could be a headache. >> the challenge isn't how many lanes you have on the highway, it's how fast the cars can go down the highway. because if there's any breakdown, you'll have a big traffic pileup behind you. >> reporter: republican critics

aren't letting up. running smoothly for the vast majority of users means an 80% success rate. saying, quote, the situation is so bad that a 20% failure rate is the goal." >> cnn's tory dunnan joining us live from washington, d.c. tory, we were talking about this, show how do you judge whether this website is really working? if you're on the outside, how do we grade this website that it's effective? >> you know, george, that's really a great question because the simple answer is, it's going to be really tough to tell how smoothly it's actually functioning. we do know that the administration has ways to measure the site's success. by the same token, they're not going to release those numbers right away. we know the conference call is going to happen tomorrow with reporters and jeffrey zients is supposed to be on that call. we're told they're billing it as an opportunity to discuss progress made through november.

so hopefully talking with tech experts, we'll get a sense how it's working but we'll hear from the administration. >> tory dunnan, thanks. if you want out to stores on black friday, you really had no idea, no idea, of what you were getting into. >> ahh, yes, that my friends, is two women kind of duking it out at the mall. yeah, that's a real stun gun. that wasn't all that was happening out there. it got downright nasty. isn't that right, alexandra field? >> nasty was it. there wasser. spray. i'm alexandra fields. i'll have the black friday story that you just can't believe coming up on "new day saturday." ♪ [ male announcer ] every time you say no to a cigarette, you celebrate a little win. nicorette mini delivers fast craving relief

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i'm thinking that's not the retail therapy that's positive at this point. this is walmart. saying that the black friday sales were bigger, faster and safer than ever. i'm not thinking it is looking safe with that walmart. >> what do we see there? bargain shoppers pushing and elbowing to get their way to flat screen tvs. security officers are practically wrestling with customers to get under control. >> that walmart was not the only place where things got rowdy. we heard reports over tvs and pepper spray used to break up a mob. people get hurt. >> they do. >> alexandera field was following all of this. >> reporter: the deals seem to bring out the worst in people. let's start in virginia when two

men were arrested. the second stabbed in the arm. the second man was arrested for threatening him with a knife in a virginia walmart. and then two unruly walmart shoppers were arrested in new jersey but the chaos, it continued all across the country. there were fist fights in north carolina. brawls in texas. even a shooting in las vegas, after one shopper tried to steal another successful shopper's deal but by far the most memorable image of this year black friday festivities come from a mall in philadelphia, check this out. >> i was definitely taken back for it. everybody is out trying to save money and shop for everybody. and get stuff for themselves. you just don't think people are going to do stuff like that. i wonder what drives somebody to get in a fight like that and you don't just walk away. it's a holiday, everybody's got to get along. >> all right.

he's talking about two women there who were involved in a fight in a philadelphia mall. you can see them here. >> whoa! >> no, no! >> reporter: and, yes, you can believe what you saw there, two women, two female shoppers who were fighting. it ended when one woman pulled a stun gun on another woman. safe to say, the whole thing left other shoppers stunned. the ceo of walmart spoke on friday morning, he said on thursday, there were 22 million shoppers in walmart stores. he said the problems were down compared to eve preers. george, alison. >> alexandra, you look at that -- >> it's stunning, it's sad. you wonder if they wake up the next morning and think, what the heck was i doing out there? >> yeah. >> reporter: you got to be waking up with shame.

>> online shopping, not a bad thing. you survived the madness on aisle 6. >> yeah, one expert is going to tell us how to shop without all the drama coming up. you really love, what would you do?" ♪ [ woman ] i'd be a writer. [ man ] i'd be a baker. [ woman ] i wanna be a pie maker. [ man ] i wanna be a pilot. [ woman ] i'd be an architect. what if i told you someone could pay you and what if that person were you?

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♪ and good morning to you, washington, d.c. ahh, nice, quiet peaceful morning. the sun's just starting to come up on the capitol building there. is it going to be a big day? a big day for the obama administration as it plans to relaunch the healthcare.gov website tonight.

>> definitely all eyes will be on that sight. so hillary clinton she has largely owned the media's attention when it comes to the 2016 presidential race. >> but what about joe biden. brian tod is in washington. good morning. >> reporter: alison and george, the vice president is going to need all the momentum he can get to overtake hillary clinton in the speculative race that we're running right now. joe biden has enough experience, gravitas and political experience to bear that we have to take his candidacy very seriously. he's a natural handshaker and back slapper, evidenced on inauguration day. that common touch, combined with decades in the senate, an impressive portfolio as vice president and some recent subtle political moves have analysts talking about a potential joe biden presidential run in 2016. >> he is reaching out he's keeping in contact with key democrats in states like iowa, south carolina and new hampshire. that is critical because if he does decide to run are in 2016,

that's the support he's going to need. >> reporter: he's also about to head to china and japan for key talks. what bind is not doing, fund-raising that would be poor political form this early in obama's second term. analysts say there are two other things biden hasn't done that may help him. he was sidelined by senate majority leader harry reid during stalemate talks. and he was almost nowhere to be seen during the disaster of the obama caroleout. >> he ask look back and point out things that went actually well. i think he can point to a record of accomplishment. being involved in the affordable care law rollout would be a blah on that. >> reporter: but joe biden's awkward moments and speeding gaffs like this one on c-span are unmistakable. >> you cannot go to a 7-eleven

until you have an accent. >> reporter: then there's a potential hillary clinton run. she's 51 points ahead of biden in second place in the latest cnn/orc poll of potential candidates. >> is the only way he can way in 2016 if he doesn't run? >> look, at this moment in time, if hillary clinton runs, nobody can win. she is clear the front-runner. she will be the democratic presidential nominee. >> from the obama camp, there seems to be ambivalence from joe biden. one analyst says the obama team is still seething from last year's moment when biden overstepped on gay marriage, voicing support for it, before the administration was ready to make an announcement. alison and george. >> brian todd, thank you. >> definitely an interesting race. >> oh, yeah. so imagine getting arrested if you will, not once, but twice. >> every week for years.

that's what happened to a florida man. now he's fed up, and you're not going believe where he was arrested over and over again. hey kevin...still eating chalk for heartburn?

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these are good. told ya! i'm feeling better already. [ male announcer ] new alka seltzer fruits chews. enjoy the relief! bottom. hour now, welcome back, i'm alison kosik. >> and i'm george howell. here are the five things you need to know to start your new day. number one, at least one person

is dead, dozens are hurt and an unknown number of people are still trapped inside a pub in glasgow, scotland. a police helicopter came crashing through the roof last night. the pub was full of people listening to a band perform. rescuers are trying to get the people out. we're continuing to watch the story. number two, by the end of the day, healthcare.gov is supposed to work smoothly. the obama care website was down overnight for maintenance. the administration says it should be able to handle 50,000 users at the same time. and 800,000 per day. at number three, commercial airlines are being warned to notify the chinese government if they plan to fly through china's newly created air defense i.d. zone. this even as the u.s. government isn't officially recognizing the zone, china announced last week as a nasty fight came through with japan over control of this area. >> number four, 18 people staying at the rio hospital in

las vegas were taken to the hospital for a flu-like illness. most are kids traveling with a youth football team. kvtu reports that the people who got stick didn't eat the same meals. a nasty storm bearing down on the pacific northwest, a terrible time. we want to goad to meteorologist pedram who used to work together in seattle. you know they're not happy about this. >> they're not, george. one of the busiest times, 2.5 million traveling by air. this gives gives you a perspective of what we're talking from tomorrow into tuesday. expanse of air pushing into the plains. and even the southwest, into the 80s. but shortly, we'll talk about

that with weather returning for the south and mid-atlantic states for the next few days. here's the culprit, nasty storm system, arctic air associated with it pushing in towards the pacific northwest. initially, your saturday starts out cloudy with a few showers. by the time we get to sunday night, snow showers sunday afternoon into sunday night. george, alison, if people are planning on traveling late sunday, that's where the concerns are heavy rainfall, gusty winds and heavy snowfall. >> right when everybody is coming back from the holiday. >> you know snoqualmie pass, not a place to be. >> imagine heading into the work for the day and wondering if you're about to be arrested for no good reason. >> well for a man in miami gardens, florida, that has been his daily reality for years. now, he's fighting back. john zarrella has more on the case that's putting police on the defensive.

>> reporter: take a look at this surveillance video. it shows earl sampson being detained in a miami gardens, florida, convenience store and led away. get this, sampson was arrested 27 times at this convenience store and convicted of trespassing. he's been detained many times more. there is, says samson, and the store owner, a bit of a problem here, you see samson works at the store. he spoke with cnn afill wfor. >> they always stop me and look in my pocket, ask me for i.d. and my name. >> reporter: sampson has been stopped and/or arrested in various places 258 times. the is it store owner alex saleh installed cameras. his cameras showed police stopping and frisking and

detaining not only his employees but customer, too. >> i believe that's abuse. i believe in living in america, america has a constitution, it has to be to protect the citizens. >> reporter: saleh, sampson and several local residents this week, filed a federal lawsuit amongst others the city, the mayor and the police chief. the suit reads in part, miami garden police officers have used and continue to use race and/or national origin for the purpose of stopping, frisking, searching, seizing and arresting principally black males." before the suit was filed miami garden police issued statement to local news stations saying they are investigating the allegations and that they take seriously complaints against their officers. during the past couple of year, miami gardens has been going through a rash of shootings and killings. the store sits in a high-crime

area. it's not clear whether the store is being singled out among others and they're not sure why. the city's mayor says there's a zero tolerance policy. >> he knows that that store is the source of crime in that area and we're trying to clean up the community. >> reporter: the lawsuit seeks a change in city policy and financial compensation for sampson, saleh and others. sampson has been detained and arrested that amounts to about once a week for the past four-plus years. john zarrella, cnn, miami. >> thank you. >> i just don't know what to say. >> 288 times -- what, you're arrested that many times? >> i know. it makes for a great story. >> it's fascinating to sate least. and here's another one for you the family of an 11-year-old amish girl who left home to avoid her chemotherapy and now they're saying she's cancer-free.

>> the amish family is in hiding after a court appointed the girl a nurse. the judge halted after they chemotherapy treatments that they eclaimed they were making her sick. how do we know, nick, if she's truly cancer-free now? >> well, we don't. there's no way to confirm that. as you guys were saying, the family is in hiding. they sell the attorneys they've done c.a.t. scans and this helped her clear her holistically of her cancer. there's no way to independently confirm that. but he did say that the case for the family comes down to one thing. >> i think most important principle at stake here is really not just the constitution right, but the moral right to refuse conventional medical treatments that carry their own risks that may be as great as the farm from the disease

itself. it's really about the right of parents to keep their family together. and for parents to control their family, rather than for government to control their family. and for individuals to control their health care decisions. >> so the attorney says it's not so much about the family refusing chemotherapy. they just don't want it forced on them. they want it as a last resort option. they want to pursue this path of holistic medicine. >> is the hospital coming out and saying anything about it? >> they are, they're completely discrediting alternative medicine. and there's no track record that holistic medicine in terms of cancer treatment would. the chief medical officer for akron's children's hospital, they spoke to "new day" this summer. >> and the child did have some side effects which would be certainly expected. and then the decision initially was they wanted to have additional complementary medicine which is something that we would certainly be supportive of. then the decision shifted that it would only be using

alternative medicine or herbal medicine. >> last chemo treatment she had in june. and doctors say if they doesn't get chemotherapy treatment there's a strong likelihood she will die. >> at some point, you step back and say, come on, parents, think about what's in the best interest of the child? >> i said, there are doctors that want to help this little girl. why aren't you accepting the help. he said it really comes down to the constitutional rights of these parents to choose health care. the state of ohio gives latitude parents in terms of the health care they want to have for their children. instead of in case of life and death. but the amish family saying they're skeptical of conventional wisdom here. >> maybe someone should ask the 11-year-old, i bet she says she wants to live. >> that's probably right. >> thank you. change gears, what was the worst movie you saw this year?

the movie, you go in there and you're like, why did i just spend this money. i want my money back. >> it is a lot of money for a ticket these days. we're taking a look at the biggest box office duds after the break. smoke? no, i'm good. ♪ [ male announcer ] every time you say no to a cigarette, you celebrate a little win. nicorette mini delivers fast craving relief in just 3 minutes. double your chances of quitting with nicorette mini.

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two people and a secret. beginning of all conspiracies. more people and more secrets.

if we could find one moral man, one whistle-blower, someone willing to expose those secrets, that man to topple the most powerful and most oppressive of regimes. >> it's a clip from the touchstone dreamworks movie "the fifth estate" according to forbes magazine bass the biggest flop. >> and it includes "bullet to the head" and harrison ford's "paranoia." what do you make of this list? >> it's interesting, you know, of course, if you paid attention to the box office over the summer, there was a lot of talk about all of these big budget flops. "the lone ranger" that people

expected to make a lot. because of johnny depp, people thought it do well and then didn't do so well. whether "white house down." it it was like they had the right formula but did not do well. "paranoia" on that list, harrison ford, liam hemsworth. harrison ford's worst performing movies ever. maybe it was timing or not marketed well for a lot of movies people didn't noah it was about in terms of ads, wikileaks, definitely number one "the fifth estate." >> pam, a lot of films throughout trying to knock off the popular "hunger games" which i happened to see and loved. i want to see what your must

sees are. >> "catching fire," "the hunger games." if you haven't seen it, it's not just for girls, and jennifer lawrence shines in his movie. it was the it girl. he's the it girl again this year. but definitely go see this movie. it break another record for the best thanksgiving weekend ever. expected to make $100 million this weekend alone. that's number one if you haven't seen that yet. go see that. but, of course, the other movie that really is the movie to see this weekend is disney's "frozen." for sure if you're an adult, you would like this movie, if you're a kid, you're going to like this movie for sure. this is a classic disney tale about two princesses one turns into a never ending winter.

and the other princess goes to search for her. you can tell everyone is liking this because this is now also on record to break a record. the thanksgiving opening weekend record, making it $90 million it's projected to make. so a fantastic movie. >> kim, okay. the movie "anchorman 2." it's supposed to open the 28th, now the 18th. >> who didn't want to see that? if you had turned on the tv at anytime, you would know that "anchorman" is opening because you see have seen a dodge durango commercial. you've seen the ben & jerry's ice cream being marketed for "anchorman 2."

and jockey with the underwear. i think people sorry excited to see this movie. >> do you think that the sequel is going to live up to the original? you know how that goes. >> yeah, i don't know, i think this is going to be a tough one. "anchorman," people can just quote any line from this movie. seriously, mention "anchorman" to anyone, people know all these famous lines. i think they'll do a good job with it. it's been six years in the making. >> any big films that you're looking forward to in next month and 2014? >> i think for next month, for sure in december, a big month for more oscar movies opening. "american hustler." i think this is one that people are looking forward to. matt damon and opening in 2014, i think people were waiting for

that one. it was pushed from 2013 to 2014. >> kim seraphim, stay warm in new york. >> i don't know. i turned my phone off. i don't know where it's coming from. >> i don't either. >> interrupting us. >> i know. >> thank you, kim. >> thanks. all right. still to come, in sports, you remember the old saying that goes if you ain't cheating, you ain't trying. >> did the steelers coach go too long in the touchdown. more on that. my employer matches my charitable giving. really. i get bonuses even working part-time. where i work, over 400 people are promoted every day. healthcare starting under $40 a month. i got education benefits. i work at walmart. i'm a pharmacist. sales associate. i manage produce. i work in logistics.

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taking the drink and, whoa. >> all right. all that happened in a matter of seconds. that was brooklyn nets head coach jason kidd spilling his drink on the court. it was a bold move that snagged kidd a $50,000 fine for cheating. >> it has been done before. >> he is not the only professional coach for taking the heat for in-game antics. >> some say that mike tomlin got in the way of a player trying for a touchdown. we have more on the long running history of coaches behaving badly. >> reporter: if you ain't cheating, you ain't trying. that is alive in sports. that is jason kidd, head coach

of the nets basketball team. as one of his players walks to the bench, you can see him say hit me and spills his drink on the court. guess what? the game is stopped to clean up the mess giving the nets time to draw up one last play. >> jones gets by. >> the head coach of the pittsburgh steelers, accidentally or intentionally, you decide, getting in the way of a ravens player on the way of a touchdown. tomlin says he lost track of where he was on the field. the ravens say it was deliberate. >> i'm looking at him the whole time. does he know he is on the field. is he going to move? >> he knew where he was. he pulled my move. >> cheating in sports is as timeless as the games. some cheat for money like the chicago black sox. including shoeless joe jackson were accused of fixing world

series games. >> say it ain't so, joe. >> a made for the gig screen saga. eight players banned for life. then the cheaters trying to keep up like whitey ford and joe nekro who used sand paper or resin to make the baseball move around. joe's sand paper crime was legendary. it made for fodder for letterman. >> you have an electric sander and manicure hit. >> reporter: there are others like lance armstrong and alex rodriguez to name a few. and those who used drug, but deny it like sammy sosa and barry bonds. >> this record is not tainted at

all. period. you guys can say whatever you want. >> reporter: if cheating is trying, it doesn't always work. jason kidd was fined $50,000 for spilling his drink and his team lost the game. mike tomlin and the steelers, they also lost. ed lavendera, cnn, dallas. >> it is obvious and unfortunate. >> there's our role models for our kids. all right. doctors were shocked when one woman's cancer suddenly began to disappear. >> that's right. hear about her brush with death and what may have been a visit to heaven. le givinlly.matche i get bonuses even working part-time. where i work, over 400 people are promoted every day. healthcare starting under $40 a month. i got education benefits.

i work at walmart. i'm a pharmacist. sales associate. i manage produce. i work in logistics. there's more to walmart than you think. vo: opportunity. that's the real walmart. but it sure feels that way. because with power ports... and wi-fi... and in-seat entertainment, for everyone on board, now when you fly, time flies too. (flight attendant) sir, we're about to land. (vo) we're adding a brand new plane, with all this, every week. it's just one way we're building the new american. hey, buddy? oh, hey, flo. you want to see something cool? snapshot, from progressive. my insurance company told me not to talk to people like you. you always do what they tell you? no... try it, and see what your good driving can save you. you don't even have to switch. unless you're scared.

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have you ever heard of someone who survived a brush with death and she comes out of it talking and seeing something she could not quite explain. >> this is pretty amazing. this sunday, anderson cooper brings us the stories of three such people, including the cancer survivor who talks with cnn's randy kay. >> how was he reacting you were in the coma? >> he was very distraught. he was there by my bedside. he was holding my hand. i could feel he was willing me to come back. >> you had a choice to make. >> i had a choice as to whether to come back or not. at first, i absolutely did not want to come back because why

would i want to come back into this sick and dying body. but then it was as though in the next moment i understood why i had to. i had to stop beating myself up. turned my own energy against me and manifested as cancer. >> fear in a way, poisoned your body. >> yes, it did. and i understood now that i knew this, my body would heal. >> you had this huge revelation and sony and your father affirmed what needed to be done. >> both of them said to me go back and live your life fearlessly. it was around that time i started to come back. >> how long were you in the coma? >> about 30 hours. i was in the intensive care

unit, but within four days, they were able to take off the oxygen and take out the food tube and the tumors shrunk by 70%. >> the doctors kept testing you. they kept looking for the cancer and treating you. >> that's right. they were saying there is no way that cancer disappears like that. >> check out cnn's anderson coop cooper's special report "to heaven and back" on sunday night here at 7:00 p.m. ♪ the good life. let's go to the good stuff and the homeless man. >> joel hartman turned into a wallet he found in the trash can. the hotel rewarded him with a place to stay. that was the beginning of the generosity. he got cash and clothes and a makeover and job offers.

the cherry on top, the thanksgiving reunion with the family he lost, but who never lost hope they would find him again. >> very overwhelming. very, very overwhelming. >> i have been looking for him. i have never stopped looking for him. >> hartman says all of the love he received over the past week has restored his faith in humanity. he is determined to, in his words, get his life out of the gutter. thanks for starting your morning with us. >> the next hour of "your new day" starts right now. >> all right. the deadline is just hours away. the question now will the obama web site actually work this time around? ready or not, rollout number two is almost here. tasers fire, tempers flare as black shoppers go berserk. are all the bargains worth the

price? he sold his name and made a fortune. now the human billboard is at it again. he will promote his company if the price is right. good morning. i'm alison kosik. >> and i'm george howell. it is 8:00 on the east. this is "new day saturday." and let's get start with the healthcare.gov. this is the day it is supposed to work for the vast majority of users. >> healthcare.gov will be a work in progress. tech experts took it down overnight for maintenance. it is back up now. the president told barbara walters says he doesn't feel it has hurt his credibility. >> a lot of the criticism is personal. people don't think you are trust worthy. >> i don't think that is the

matter, barbara. the truth is i got reelected because i am trust worthy. >> and cnn's tory dunnan is in washington. the truth is the flip is not switched at midnight and everything is working correctly. >> alison, this is not like turning a switch on or off. there could be problems down the road. let's discuss the self-imposed deadline. the site should be working for most users by the end of the day. here is president obama just this week. >> this web site is going to get fixed and we are going to be signing people up and we're going to make sure that everybody in california and everybody in america who needs health insurance will get it. we just kept on going. we don't stop. >> reporter: so let's break down what that actually means. according to the administration, the goal is for 50,000 people to be on the site at the same time.

if there are more users at any given time, people will be in a virtual queue. in total, some 80,000 users will go through each day. look at the cnn/orc poll. people say things may be getting better. the current problems facing the health care law would be solved. 45% said it would not be solved. the numbers will rest upon what happens today. >> tory, here is a question. for people on the inside working on the web site. they know whether it is working or not. how do people on the outside, the press, grade this web site to determine if it is working as it should? >> reporter: you are on the inside. you are on the outside. the web site will be back up and running right about now. that is after they took it down

overnight for fixes. to answer your question, specifically, there will be a bit of guessing today. the administration has ways to measure the site's success for failure. they are not expected to release the members right away. one measurement that is interesting and brought up in an administration briefing. the page that once took eight seconds to load should now be up in a fraction of a second. we will talk to tech experts and alison and george, we will hear from every day people about how it is going for them it today. that should be a good indicator. >> thank you, tory. tory dunnan joining us from washington, d.c. and more retailers are looking to lure more shoppers, but not looking for this. all the brawls that broke out on black friday. police in odessa, texas had to use pepper spray to break up a

melee over tablets. and in tampa, a woman videotaper her on an iphone and a fight broke out. what is happening, alexandra field? what is up with the mall madness? >> reporter: it is the crush of black friday shoppers. this friday, you can say it was stunning. take a look at this. that's a philadelphia mall there. you see two women brawling with each other. they are two shoppers and it comes to an end after one woman uses a stun gun on the other woman. it left shoppers who saw the whole thing finally feeling like, in fact, they had not yet seen it all. listen to this. >> i was taken aback for it. you know, everybody is out trying to save money and shop for everybody and get stuff for themselves. you don't think people will do stuff like that. i wonder what drives somebody to get in a fight like that.

you don't just walk away? it is the holiday. everybody has to get along. >> reporter: all right. you saw some of the worst behavior there in philadelphia. the crowds created chaos across the country. there was a shooting in las vegas after one shopper tried to steal another deal. a fight between customers after being caught on camera in florida. and in virginia, in a walmart parking lot, two men arrested after a stabbing and in california, a police officer trying to break up a fight in a walmart parking lot broke his hand. on friday morning, walmart said there were 22 million shopper whose came in on thanksgiving day. they said there were fewer problems than previous years. you can see the deals brought out some of the worst in people this weekend. if you are feeling like your biggest crime over the last couple of days, george and alison, was eating, you don't

have to feel bad now. >> we chuckle about this, but it is serious. people are getting hurt out there. come on, guys. alexandra field, thanks. we will have more on holiday shopping and how you view the economy coming up in a few minutes. all right. to another story. one person is dead and dozens injured and unknown number of people are trapped in a pub in glasgow, scotland. a helicopter crashed through the roof overnight. one said it was like the chopper just fell out of the sky. we have richard quest joining us by phone from glasgow. richard, what are you seeing now? >> reporter: the fire brigade and the police have been using a crane which is now hovering over the remnants and wreckage of the helicopter. they have uncovered parts of of

the helicopter which you can see the rotors. what we guess they are doing is carefully surveying the scene to determine the structure and stability, george. we do know there are people trapped underneath. whether they are alive or not, no one is saying. certainly one person has died. more than 30 have been taken to local hospitals. the police commander has already warned the death toll is likely to rise. >> richard, when you look at these images and you understand what the investigators are doing, looking for survivors, talk to us, if you could, about the stability of the building. how safe is it to go in the building and pull people out? >> reporter: oh, it's not. not at all. they said that quite clearly. the police commander said quite clearly in the press conference that the building is exceptionally unstable. having had the helicopter fall through the roof last night and

having large parts of the joists collapse. it is a one--story building next to the river which is in a fairly popular part of town of the evening. and what happens was, there was a band playing last night. there were about 150 people in the pub when the incident happened. when you look at this this morning and you see the helicopter on the roof and you see how careful they are having to be moving around the roof, it is a miracle that most people got out. the unknown question at this hour, just after lunchtime here in glasgow, is how many are still trapped and what is their condition. >> richard quest in scotland. thank you for that report. an american is supposedly confessing his crimes in north korea. a man thought to be 85-year-old

merrill newman is apologizing. he said in his video people are not telling the truth about north korea. >> with the e-mail addresses to the guy in the hotel. the dprk government and korean people again. on this trip, i can understand that in the u.s. and western countries, there is misleading information and propaganda about dprk. >> until now, pyongyang had not explained why it held newman. he is one of two americans trapped in north korea. still to come on "new day," a lot of americans are worried about money so what is the deal with all the spending? and if you have been waiting on the runway for hours waiting to takeoff, there is new

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thanks for joining us on "new day saturday." good morning nyc. a look down wall street where there is no activity. it will be mostly sunny there today, but only the high of 36 degrees. >> brrr. it has been the year on wall street. dow jones industrial average up 23% this year. cracking the 16,000 mark for the first time. for some of us, it feels more like this. we have been seeing the video all morning. throwing elbows and trying to shop while saving a few bucks on big screen tvs. you see a disconnect when you see this and the wall street. a poll shows 59% of americans think the economy is doing badly. that number has been heading higher since april. we are joined by neela richardson. she is with bloomberg business. what gives here? people say they are worried about money and we see this craziness as they are going out

shopping on black friday weekend. why is this happening? >> it is a visual of the disconnect between wall street and the stock market and economy. in fact, what we are seeing is the top wage earners, the 1% of americans, we have seen their incomes grow 275% over the last 20 years or so. a lot of that wealth came from stock market and came from business investment. labor incomes, the wages that the rest of us make, haven't grown at the same pace. >> what is going on with the economy? we're in a recovery. we are seeing housing prices go up at the same time we are seeing consumer confidence go down and stocks go up. wages holding steady and just going down. what is the missing link to get the recovery rolling? is it jobs and not just any job, but the jobs that are added to the economy? >> i think that is the crux of the issue. the unemployment rate has not seen the robust recovery out of

the recession. we have people who are long-term unemployed. we still see an economy that is creating a lot of part-time jobs, but not a lot of full-time jobs with great benefits. those are the jobs that will really stimulate the economy. on the same token, we have seen companies have a lot of cash on hand. they're uncertain and unwilling to make those investments that lead to job creation. i think you can trace that back, alis alison, to washington. the dysfunction in the political process with the budget battles. that is being translated into the economy. >> let's switch gears. the town of sea-tac, washington, approved a $15 minimum wage. will you see more votes for that to raise the minimum wage? you will cause inflation. what happens to someone working at a bank for $15 an hour. they see someone at mcdonald's going to $15 an hour.

they want more. >> we are actually seeing that locations and municipalities in the country are taking strides in their minimum wages. you see it in massachusetts and california and new jersey. here outside of d.c. and maryland, we are seeing local councils vote on minimum wage increases. what the net effect of the change is the patch work minimum wage statute across the country. workers who live close together will see vastly different rates of income. we don't know how that will work, but there is desire in congress on behalf of the democrats to increase the federal minimum wage. i would like that federal minimum wage be paired with a tax rebate so people feel the increase that they are getting. not just see the wage on the level increase. >> all right, nela richardson, thank you for your time. >> thank you. and still to come on this

"new day," amazing technology that could get your plane in the air faster. if you are a frequent flyer, like me, you will definitely appreciate this next report. yep, best prices of the year. i can't see. honey. [ laughs ] brad. yeah? what are you doing? uh... hi. hi. [ male announcer ] it's the chevy black friday sale. during the chevy black friday sale, get this malibu ls for under $20,000 or this cruze ls for around $17,000. hurry. the best prices of the year end monday, december 2nd. ♪ [ male announcer ] the parking lot helps by letting us know who's coming. the carts keep everyone on the right track. the power tools introduce themselves. all the bits and bulbs keep themselves stocked. and the doors even handle the checkout so we can work on that thing that's stuck in the thing.

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all right. so if you plan on flying tomorrow, maybe you want to do your best to enjoy today. >> deep breath. sunday is expected to be the busiest travel day of the year. if your flight is delayed, here is something to make you feel better. >> traveling could be easier thanks to nasa next year. cnn's renee marsh has more. >> reporter: we saw what can be done to get planes to take off and land on time. that's one cause of delays, but it comes down to coordination. this system is about precision. when the plane gets the green light to leave the gate, it's not stuck in a traffic jam on the tarmac. sitting on the run rwarunway.

a frustration for flyers, but they wait, for sometimes what seems like hours. >> you look out the window and you see a long line of planes. >> you think you will never get home. >> it is hard. it is simple if they had a way to fix this and you want to takeoff and it take as hour to takeoff. >> reporter: now nasa, the same agency responsible for this. >> liftoff. >> reporter: has developed software to help controllers make delays go away. it takes perfect coordination for air traffic controllers to get them in the right place at the right time to avoid passenger delays. nasa's software will make the choreography smoother. >> it will reduce delays in bad weather by as much as 10 or 15 minutes. in not so bad weather, you will feel less delay on the ground and feel less delay in the air. >> reporter: nasa's ames research center in silicon

valley has the departure release capability. think of the car on the roadway. it tells you precisely when to pull out of the spot and down the road and through the light and merge on the highway and get you to the designated spot between the bus and honda on time. that precision in the control tower means shorter lines of planes waiting to takeoff. a test at dallas ft. worth airport last year showed improvement. >> and hit their targeted slot in the overhead streams over 80% of the time, which is up a bit from today's ability where they are able to hit it half the time. >> reporter: nasa's $5 million program is estimated to save $20 million a year. mostly in fuel costs. it will cut pollution and help get you where you are going on time. for now, the faa says it is too

early to know when the system could be deployed at airports around the country. alison, george. >> rene marsh, thank you. we could use that this weekend. >> especially in the northwest where we have big weather problems. we have pedram javaheri in the weather center. pedram, what is up with the system? >> it will be the coldest of the season. record temperatures in portland through tuesday and wednesday. you look at the radar and quiet conditions. what you expect in late november. a few showers pushing in from the west. that is not the significant weather maker. what we are watching is out across the gulf of alaska. this storm system packing a serious punch as it pushes in. some of the areas will see the coldest temperatures in months. some time sunday night into more than morning, that is when the heavy rain moves in.

a lot of people are traveling this weekend. 30 million travels across the country via cars. 6 to 8 inches of snowshowers across the i-90 corridor. 6 inches of heavy rainfall in lower elevations. temperatures on the cold side. getting colder as we head into monday and tuesday for the eastern half of the country. 36 in new york city. 15 degrees below average for this time of year. washington, 42 degrees. well below average for this time of year. george and alison, today marks the final day of the hurricane season. the quiet hurricane season. the quietest in the past 30 years. only two hurricanes. we had upwards of ten hurricanes back in 2012. >> pedram javaheri, thank you so much. today is the day that healthcare.gov is supposed to work smoothly for most users. are the days of error messages

behind us? our experts weigh in on the fallout for the president next. [ male announcer ] this is george. the day building a play set begins with a surprise twinge of back pain... and a choice. take up to 4 advil in a day or 2 aleve for all day relief. [ male announcer ] that's handy. ♪

female announcer: sunday's your last chance sunday's your last chance to save big during sleep train's triple choice sale. through sunday, thanksgiving weekend, save hundreds on beautyrest and posturepedic. or choose $300 in free gifts with sleep train's most popular tempur-pedic mattresses.

you can even choose 48 months interest-free financing on the new tempur-choice with head-to-toe customization. the triple choice sale ends sunday, thanksgiving weekend. ♪ sleep train ♪ your ticket to a better night's sleep ♪ bottom of the hour now. welcome back. i'm alison kosik. >> and i'm george howell. here are the five things you need to know to start your day. >> search and recovery efforts are under way in a pub in glasgow, scotland after a police helicopter smashed through the roof on a busy friday night. dozens of people were injured. the cause of the crash is under

investigation. at number two, the commercial airlines are being warned to tell the chinese government if they travel through the air defense zone. number three, an american is supposedly confessing to crimes against north korea. in video released by pyongyang, a man thought to be merrill newman is thought to be apologizing for killing troops in the korean war. and number four, the holiday shopping has arrived with a bang or with a shove. fights broke out in several stores across the country, including a mall brawl in philadelphia where one woman used a stun gun on another woman. everyone involved in that fight was escorted out by security.

surprisi surprisingly, no one arrested. and police in minnesota arresting a man who made it rain at a mall. he threw 1,000 $1 bills off the balcony. the man was arrested for disorderly conduct. he just wanted to share some love after going through a rough year. all right. president obama saying healthcare.gov should work for the vast majority of americans by the end of the day, but keep in mind it is not likely that someone will switch it overnight and presto it works. >> the web site should be able to handle 50,000 users simultaneously. the president told barbara walters that years from now people will remember the benefits, not the battle. >> people don't think you're trust worthy. >> i don't think that is true,

barbara. the truth of the matter is i got reelected in part because people did think i was trust worthy and they knew i was working on their behalf. >> all right. this is a discussion. let's bring in ben ferguson, a radio host based in dallas and in atlanta, jason johnson, political science professor. jason, the first question to you, if this works, that's great for the president, but if it doesn't, what does that mean politically? >> nothing for him right now. he got reelected. that is the important thing. obama got reelected running on this plan. so the web site is not working right now. neither did travelocity when it first started. for a president who has tech savvy during the campaign, i can't believe he screwed up this badly. >> ferguson? >> it is being called a lame-duck president.

he is supposed to have an agenda for four years. he is not getting his agenda done. you have a lot of people that trusted the president when they reelected him because he said obama care was going to be so great. even if the web site is up and working perfectly, you have a sticker shock issue now. people were told this was affordable health care. they are finding out for many americans it is not affordable health care. that is the reason you see so many democrats distancing themselves before the mid terms from the president. you have a lot of young people that were needed to -- they had to get the health insurance for the algorhythms to work. they are not interested in it because it costs more. they are walking away. that is his issue now. >> i want to talk about the cnn/orc poll numbers. 36% say the economy has recovered and 39% say it is

worse. the why this pessimism? >> it is not surprising. main street and wall street never get along. they can make a ton of investme investment, but it doesn't mean the jobs are here. if people think the economy is bad during christmas season, it will not get better in spring. this is when people are feeling positive. republicans and democrats need to work together to fix this or there will be a problem in congress. >> the disconnect, ben, you cannot turn away from it. it is glaring. >> you can't. one of the biggest problems here, you have so many young people that are seriously suffering. those living close or at the poverty line are not getting help they need. we have doubled the number of people since barack obama took office on food stamps. adding people to the roles of poverty is not something that is a good thing for the country. you look at this and you see

people that are working hard and have gone to college and are on wall street, they doing fine. there are a lot of americans left behind. i think partly because of the president's policies and what he did is not working. otherwise you would not add all those people to food stamps. >> the point is the economy is lousy. the point is obama hasn't done a lot of things. we have never seen a lot of the infrastructure that he wanted to do because the republicans did not want to do it. we have not seen the exchange on the state level. i'm the last person to say obama is perfect. we cannot say half of congress wants to stop him. >> ben? >> you had a president of the united states of america when elected had an overwhelming of the majority of the house and senate. >> that was four years ago. >> they were able to enact everything they wanted to.

the american people rejected it during the mid terms. they continue to look at the policies and they gave it a realistic shot. the question is a lot of americans are saying am i better off today than five years ago? they are not better off. >> and they reelected him last year because they thought as failed as some of the policies appeared to be, he was a better option than mitt romney. the idea is barack obama is the best of the worst options. >> i think he did a great job in the re-election. the reason he did well is he promised people affordable health care. he did not deliver on that. he promised you you could keep your doctor. he did not deliver on that. the campaign promises that got him elected are not holding water. >> thank you, ben ferguson and

jason johnson. thanks for joining us this morning. >> thank you. >> thanks for having us. still to come, a doctor calls a little boy's health a ticking time bomb. >> they say he is only alive because of regular treatments in the hospital. next on "new day" more on hogan's fight to find a bone marrow match. christine romans has a preview of your money. >> from san quentin, imagine going into prison before smartphones were inven haven'te vented. i'll take you inside one of the dangerous prisons for new tech devices. all new on "your money." ay no i,

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nonprescription itch medicine plus moisturizers to help heal skin fast. cortizone-10. feel the heal. all right. we're back. health officials are trying to figure out what made 18 people sick at the rio hotel in las vegas. they have been taken to local hospitals. the victims include 13 children and members of a youth football team. they are all suffering from flu-like symptoms. officials at princeton university have a new weapon in the battle against a meningitis outbreak. students and others at the ivy league school will get free vaccine injections starting december 9th. eight people at princeton have fallen sick with the rare disease. the vaccine is imported from europe under a specifically approved license. the chances of finding a

bone marrow donor is harder than you think. >> cnn's alexandra steele has more. >> reporter: mandy is no stranger to miracles. she was found on christmas eve in seoul, south korea. she was adopted by an american family. >> may 6, 1974. i was flown into jfk. >> reporter: this season, she is hopeful another gift from overseas will give her another chance at life. >> life is upside down. i'm trying to grasp everything. >> reporter: last summer, the new york city fashion executive, married with two sons, was given a diagnosis. to survive, she would need a bone marrow transplant. something her adoptive family could not give her. >> i thought my odds were

against me. >> reporter: finding a bone marrow match is a numbers game. 1 in 20,000 people, for others 1 in 2 million. 70% of patients won't find one within their families. >> this is his life. we come here at least twice a week. >> reporter: hogan has aplastic anem anemia. he needs constant blood transfusions and medicines. >> the doctors have described owen as a ticking time bomb. if he had a match and donor right now, he would be in transplant. >> reporter: it would replace his diseased cells with healthy ones. registering to be a donor is easy. all you have to do is swab the inside of your cheek and your information is entered into a

database. groups organize drives to increase the size of the database. there are 10.5 million registered donors in the united states. >> people are from an ethnic minority of the united states, the numbers are not as optimistic. >> reporter: that is something she faced. doctors found a nearly perfect donor match in europe. >> i have so much to live for. these two beautiful children. >> reporter: her match donated on thanksgiving day. she is waiting for the transplant. the hogan family is still waiting for a miracle. alexandra field, cnn, new york. >> mandy just let us know she is receiving donor stem cells at the moment. they were flown from germany and arrived last night. you can check out bethematch.org to learn more about donating.

all right. still to come on this "new day," how much is your name worth? the next guest is auctioning off his name. we will tell you his name and what this is all about coming up. in men's wheelchair tennis, this 29-year-old is the one to beat. shingo fell in love with the game after treatment from spinal cancer left him paralyzed at an early age. >> my mother, she recommended me play tennis. my wheel work is good. i think i have to train for

pushing. >> with another successful season, the tokyo-born athlete hopes to inspire another group of players who find it just as challenges and rewarding. >> "open court" is sponsored by rado. as your life changes, fidelity is there for your personal economy, helping you readjust along the way,

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♪ since you been gone ♪ ♪ i can breathe for the first time ♪ we're back. let's head off to my new hometown, chicago, where a water main break may have caused a

sinkhole that swallowed a pickup truck. it opened on the south side. one person in the car managed to scramble out. firefighters helped another person. some consider our next guest a huge sellout. others call him a brilliant businessman. >> jason headsets.com. that is his last name. he auctioned his last name off for $45,000 to the highest bidder. >> he will do it again. his plan is to change his last name for 2014 to the name of the highest bidding firm. jasonheadset.com is joining us live from washington. what is the point in doing this? >> i like unique advertising things for companies. i like to give them a way to get the word out and i guess i get

bored and fun things to draw attention. this is fun and interesting. >> jason, a question. i don't know if you are married or not, if you get married, does the other person take on the last name? >> i have this name for the last year. my girlfriend has been supportive of this. we are waiting until 2015 to move forward with any of those plans. >> let's talk money. how much will you get for your name this year? what will you do with the money? what did you do with the $45,000 last year? >> the auction has 12 days left to buy my name. it is over the price in last year. it is at $50,000. if it ended now, it is jason surferapp.com. some i donate to charity and then the rest is going into the

business and a book. i want to work with a company that is doing something fun. you don't get to buy a guy's last name. i think it is a really cool and unique opportunity. this is the last time for me. >> no doubt, it gets you attention. look at what are you doing now. you are talking about it. what happens in 2014 for the winning bidder? >> i change it legally. i go to the court house and i tell the judge that i want to have a weird last name and he gives me a crazy look. that is what he did last year. hopefully it will happen again. i'll change it across social media. whatever company that buys it, 12 days left in the auction. really integrate it into their campaign. it is buzz worthy. a lot of cool things we can do together. i want a company. >> can you turn down names that may seem inappropriate? >> i have first right of refusal. i turned down a couple of bids last year.

the bidding got up quickly this year. that weeds out the bids. i look forward to a company that really wants to do this. >> was there something wrong with the names? is that why you turned them down? >> what were the names? >> i don't think we want to share it on air. some weird stuff. not terrible. >> did headsets.com profit from the venture throughout the year? >> yeah. they really enjoyed the exposure. the first couple of months, they saw an increase of revenue of $250,000 just from my last name. if you are a company, that is an awesome return through the marketing and pr that comes with it after the auction ends. i was on every news outlet last year. i'm on one now. a lot of great exposure for these companies. it is the last time i'm doing it. >> jason, look, what reactions do you get in the real world when you are paying your bills

or you talk to a stranger? >> geico, my insurance agent, he had a funny one. he could not wait to get off the phone to tell his coworkers about it. i had interesting things with delta. that was the hardest place to change my name. it never gets old, table for headsets.com. >> mr. headsets.com, thank you very much. >> i can't wait to see what your name is next. all right. it was an ugly day for black friday shoppers. listen. and that was one of many chaotic scenes involving irate shoppers. we will have a live report coming up next. engine revving ] that's mine. ♪ that's mine. ♪ that's mine. ♪ come on, kyle.

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all right. every now and then, you hear about someone who may have survived a brush with death and told about a returning place that they could not explain. >> tomorrow night, anderson cooper tells us about three people who came close to clinical death and they went somewhere other worldly. >> mary neil is one of those places. here she is with mary kay. >> i could see them start cpr. i had no pulse. i wasn't breathing. one fellow was yelling at me to come back. >> you were unconscious.

how you know this was happening? >> i felt my body break free and i felt my spirit break free. i was greeted by these people or spirits. i could be with them and be going down this incredible pathway and simultaneously look back at the river. when i saw my body, i will say that was the first time that i actually thought, well, i guess i am dead. i guess i really did die. >> in the book you write about dancing with them. were you celebrating something? >> yes. >> what? what were you celebrating? you just died. >> it was a great homecoming. i was really surprised by the fact that i had no intention of going back. >> you didn't want to return? >> no. i had all the reasons to return.

i had a great life. i had a great job. i had a great husband. my children are wonderful. i loved them more than i could ever imagine loving something on earth. but the love that i felt for them in comparison to god's love that was absolutely flowing through everything was just pale in comparison. and then at a certain point one of the people or spirits told me it wasn't my time and i had more work to do on earth and i had to go back to my body. >> promises to be a fascinating report. check out anderson cooper's special "to heaven and back." it airs tomorrow night at 7:00 p.m. thank you for starting your morning with us. >> we have more ahead on "new day" which continues right now.

>> and good morning. i'm alison kosik. >> i'm george howell. it is 9:00 on the east. 6:00 on the west. this is "new day saturday." it is early afternoon in scotland where a painstaking search and rescue effort is under way. >> rescuers are trying to get to people trapped in a pub after a helicopter smashed through the roof killing one person at least and injuring others. cnn's richard quest has more. >> reporter: a black day as the commander described the crash when the helicopter went through the roof of the pub behind me. it has been confirmed that one person was killed in the collapse, but it is widely also expected that the death toll will rise in the hours ahead. the rescue and recovery operation is delicate because the force of the crash made the building unstable.

the rescuers have to be careful as they work through the wreckage to make sure they don't bring the building down completely. eyewitnesss were consistent in what they saw. they say the helicopter which was flying overhead, there was a sputtering noise from the engine. the rotors stopped and the helicopter fell from the sky. what is not known is whether the pilot was trying to do an emergency landing on the roof of the pub. as for those inside, the revelers and those enjoying the music at the pub, for many of them, it was a lucky escape. the investigation into use the helicopter crashed will take weeks, if not months. the investigative authorities are on the scene and once it is safe to do so, will remove the wreckage of the helicopter from the roof. richard quest, cnn, glasgow, scotland. >> okay, richard quest, thank

you. new this morning, the united states is offering to help destroy syria's chemical weapons. the u.s. offered destruction technology support and financing. also several private companies may be paid to destroyed the stockpiles. syria has to meet a deadline next year. an american is supposedly confessing his crimes against north korea. in video released by pyongyang, a man thought to be merrill newman is seen apologizing. in his apology, he said western governments are not telling the truth about north korea. >> gave the document written with addresses and e-mail addresses to the guy in the hotel. the dprk government and the korean people again. on this trip, i can understand

that in u.s. and western countries, there is misleading information and propaganda about dprk. >> until now, pyongyang had not explained why it is holding newman. he has been held for a month. he is one of two americans currently trapped in north korea. today is the day. healthcare.gov is supposed to work for most americans, but the administration says healthcare do healthcare.gov is a work in progress. >> we have tory dunnan with more on how they hope it is a success. >> reporter: it is a frenzy race to fix healthcare.gov. today is the day that the web site will be running smoothly for the vast majority of a users. >> we anticipate it will work the way it is supposed to.

>> reporter: it has been two months since the botched rollout on october 1st. sparking a fire storm in congress and forcing the administration to set a self-imposed deadline. >> the assessment we made is that it will take until the end of november for a functionally web site. >> reporter: the latest from jeffrey zients says the fix is on track. that the web site should handle 50,000 users at the same time. double what it once could. overall, more than 800,000 users per day. a caveat. >> to be clear, november 30th does not represent a relaunch of healthcare.gov. it is not a magical date. there will be times after that date, where the web site does not perform optimally. >> reporter: it could still spell trouble. the administration says some people will be placed in a

virtual queue with a better time to sign on. the command center in columbia, maryland says if the 50,000 users is met, it could still be a immediaheadache. >> it is how fast can the cars go down the highway. if there is a breakdown, you will have a pile up. >> reporter: critics like congress member fred upton is not letting up. he says the claim of running smoothly for the vast majority of users means an 80% success rate saying, quote, a 20% failure rate is the goal. >> joining us live in washington, d.c., tory dunnan. tory, here is the big question. we will all watch the web site. the people on the inside know whether it is working or not. how do we judge on the outside or grade the site accordingly?

>> reporter: george, that is the huge question this morning. we know the administration has ways to measure the site's success or failure. they are not expected to release numbers right away. that will leave outsiders to guess. one measure that was brought up in an administration briefing, the page that took eight seconds to load should now be up in a fraction of a second. one thing to determine is if the site is function smoothly, there are still problems with the back end of the site. saying customers data is getting mangled or lost. alison and george, people will look at the site today. you can imagine they will take a closer look and some of the insurance insiders will speak as well. >> tory dunnan, in washington, d.c., thanks. plenty of shoppers are recovering after a brutal black friday. we heard reports of tussles over

tvs and pepper spray used to break up a mob of bargain hunters. >> we are talking about a lot of money. alexandra field is following this live in new york. what are you hearing about black friday sales? >> reporter: george, a lot of money and people. a lot of americans behaved very well over the last two days. it was estimated that 33 million people would go shopping on thanksgiving day. another 97 million people were expected to shop on black friday. together, shoppers will spend more than $600 billion in november and december. the process of spending that money can, as we have seen before, get ugly. we have seen the swearing and shoving and pushing and spitting. what we saw yesterday at the philadelphia mall takes black friday to a new and dangerous low. take a look at this video.

you can see them there. two women, shoppers, brawling with each other. one woman actually pulls out a stun gun. the whole scene left nearby shoppers feeling disgusted by the bad behavior. it did not stop. in las vegas, a shooting when one shopper tried to steal another shopper's deal. in texas, bargain hunters were pepper sprayed and in virginia, two people were arrested after a stabbing in a walmart parking lot. george and alison, this is the ugly side of the holiday spirit. >> alexandra field, thank you. it is the brain center for the obama care web site. just an ordinary headquarters in the suburbs. >> we will have that story coming up next. ou feel a cold s,

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you are watching "new day saturday." good morning, washington, d.c. it will be mostly cloudy and temperatures around 43 degrees. kind of chilly. >> balmy. i kid. the command center, speaking of washington, d.c., the command center is a generic looking office building in maryland. >> a tech team has been working around the clock to fix the web site by today's deadline set by the administration. the white house gave several tech outsiders a tour of the command center and one joins us now. >> from san antonio, actually, john engates. john, good morning. we actually tried to get a cnn camera to go inside the command center. we were told no. i want you to be our eyes and ears. give me the best description of what you saw.

>> okay. it looks like a control room for maybe a scaled down rocket launch or something. you have the desks that face the front of the room. you have big screens at the front of the room and back of the room where they monitor the site and performance and how many users are hitting the site. basically imagine a roomful of technical people with computers on their desks and paying attention to the web site. >> can you cut the stress level with a knife? >> yeah. it is certainly a high stress environment. they are all very serious about what they are doing. the morale is high. the team is confident. >> john, you have the insider's view of this. we didn't. from what you saw in the room, the people working there, do you think this web site will be ready by the deadline? >> i have pretty high confidence it will be ready. they have been making progress over the last several weeks. again, they feel pretty

confident. i don't think they would have toured folks like myself through there and set out a date like this if they didn't have some confidence they could hit their deadline. >> curious going back to the room. this command center that it is, is it on multiple floors and how crowded is the room? >> it was all in one floor. a room probably held two dozen people comfortably. most of the people were huddled toward the front of the room. there was space in the back. offices around the back and side of the room. you know, i think if you put too many people in the room, it could get tight. i think they probably had the right balance with the different contractors and vendors. >> now you have actually seen the inter workings of what is going on, are you more confident or less confident of the rollout take two? >> i feel more confident about it than the early stages. the number one reason i feel

confidence is they have everybody in one place with accountability and with the ability to take action immediately. i think one of the things we saw is they were making changes and the direction was coming from people from that room. it wasn't as if they had to run things up to health and human services or outside the walls of the room. it was accountability right there on the spot. >> john, you discussed before ways to improve government i.t. in the future, what do you recommend? >> i think today the government contracting process is a little bit heavy, especially for companies that are maybe start ups or smaller companies in silicon valley. the most innovative companies out there usually don't have all of the characteristics to go in the big government contracts. i would like to go back to the drawing board and work on some reform in this process to try to figure out how to bring in more of the brightest and sharpest

minds in the future. >> john engates. thank you for the fly on the wall perspective of what is going on. >> thanks for having me. it is that time of year again. the battle of the holiday lights. i'm sure it is in your neighborhood. check this out. it just broke a world record. make your bets now. later, we'll tell you how many lights it took to create what you see right there. [ male annou this is george. the day building a play set begins with a surprise twinge of back pain... and a choice. take up to 4 advil in a day or 2 aleve for all day relief. [ male announcer ] that's handy. ♪ the price you see is the price you pay? yep, best prices of the year. i can't see. honey. [ laughs ] brad. yeah? what are you doing? uh... hi. hi. [ male announcer ] it's the chevy black friday sale. during the chevy black friday sale, get this traverse ls for under $29,000

or this equinox ls for around $23,000. hurry. the best prices of the year end monday, december 2nd. but i didn't want her towait see my psoriasis. no matter how many ways i try to cover up, my psoriasis keeps showing up. all her focus is on me. but with these dry, cracked, red, flaky patches, i'm not sure if i want it to be. this is more than uncomfortable, it's unacceptable. visit psoriasis.com where you can get refusing to hide, a free guide filled with simple strategies for living well with psoriasis. learn more at psoriasis.com and talk to your dermatologist. to help secure retirements and protect financial futures. to help communities recover and rebuild. for companies going from garage to global. on the ground, in the air, even into space. we repaid every dollar america lent us. and gave america back a profit. we're here to keep our promises.

to help you realize a better tomorrow. from the families of aig, happy holidays.

♪ ♪ ♪ [ female announcer ] get your taste of the season, at raley's, bel air, and nob hill. the actress best known as trixie on the "honeymooners" as died. jane kean worked with jackie gleason in the 1940s. she played the long suffering wife of ed norton. she appeared on "growing pains" and "the facts of life."

all right. as we enter the season of giving, we here at cnn are preparing for a special holiday tradition. >> one of my favorite to watch on cnn. the celebration of the top ten heroes of the year voted on by you. this event airs sunday, december 1st at 8:00 p.m. eastern. first, here's cnn's nischelle turner with the behind the scenes view. >> reporter: hosted by anderson coop cooper, the heroes event is backed with emotion and unforgettable moments. a night when hollywood's brightest stars come together. >> it makes your jaw drop. >> reporter: to shine the spotlight on ten remarkable people who are changing the world. like a great grandmother who used her life savings to turn a bus into a classroom.

>> estella. >> reporter: and a woman who started a drill team to keep kids off the streets. turning the tables on a traditional awards show. >> i'm not the only hero in this room. >> reporter: cnn heroes puts these every day people center stage. it's a star-studded event with a few surprises. and a heroic ending that you tonight want to miss. >> 2013 cnn hero of the year. >> reporter: a night to gather together to celebrate the human spirit. >> and once again, cnn heroes, an all star tribute hosted by anderson cooper, airs tomorrow night here on cnn at 7:00 p.m. millions of americans are set to head home tomorrow and monday, but the weather may not

cooperate. we will have all of the trouble spots for you right after the break. [ sniffles, coughs ]

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day" with cnn. more to come. including a fight blowing up online. over the question of should you be proud of your girly curves or shape up and get healthier. a woman known as fit mom and the woman who put together curvygirl.com. you can tweet us to let us know what you have to say. >> a lot of people have been talking about this online and twitter. >> let us know what you think. millions of americans will board planes, trains and automobiles after the weekend. >> not everyone will be happy after seeing the forecast. we have cnn's pedram javaheri in the weather center. should people be worried? >> it is one area of the flights in the northwest or if you are headed to the northwest, major

problems shaping up. you know on wednesday, we had 308 cancellations. in the past couple of days, 25 cancellations accumulated. you look at the area of high pressure dominating the eastern half of the country. some high clouds in texas. the high pressure over the southwest. you go in toward the northwest. one of the strongest storms we have seen all season. the coldest we have seen all season beginning to shape up. this storm moves in sunday afternoon into sunday night. it brings in significant rainfall with it. the cold air could bring it down to record temperatures in the early portion of the week in seattle to portland. snowfall starting at 5,000 feet and getting to around 1,000 feet. seattle could see snow monday night. the concern is the i-90 corridor. we know a lot of people planning to get on airplanes on sunday. over 30 million driving across the country as well with travel expected and rainfall going to

be a concern. gusty winds are an issue. you look at the forecast from seattle, the 40s to 30s. spokane from near 40 to 20 degrees. across southern california, temperatures starting at 80 degrees for saturday and sunday highs. going from 77 to 59 in los angeles. winter will be the felt although we are three weeks away from official start of winter. >> thank you, pedram. finally must-see moments in australia. a family put up half a million christmas lights to reclaim the guinness book of world records. they lost the title last year to a family that lives in new york. they are back in the spotlight. >> alison, did you have the etch-a-sketch? >> i loved it. >> kerry johnson drew the

cardinals basketball team all with the etch-a-sketch. some of the art work sold for hundreds of dollars. behold the world's biggest gingerbread village. look at the icing and dough. it took almost ten months to create this scene. it is now on display at the new york hall of science. >> this is something you don't quite see every day. on the cheyenne river in north dakota. a large floating ice disc. about 55 feet across which is spinning in the river currently like a record turntable. look at that. it was first spotted by a retired engineer captured on camera. it is a national phenomena. forecasters say similar discs have been seen in canada, england and sweden. fascinating to look at that.

thank you for watching "new day saturday." we will see you at the top of the hour. >> we will have christine romans with "your money" next. this weekend, let's give thanks for what's working in this economy. let's push to fix what's not. i'm christine romans. we have come a long way, but we have a long way to go. it is all in the eye of the beholder. first, put on your rose-colored glasses. your 401(k) is on fire. the index touching new milestones. look through the broken glasses. only half of america is invested in stocks. what happened when the federal reserves does